I am having audio/video/tech issues. What should I do?

If you're having technical difficulties during your session, here are some steps you can take to troubleshoot:

Restart your session: Try exiting out of your session and starting it again. If that doesn’t resolve the issue, restart your browser or computer and make sure to use Chrome. Ask your student to do the same.
Check your device settings:
- Double-check that your device's settings allow you to use both your audio and video.
- Ensure your browser’s permissions are set to allow your classroom to use your mic, audio, and video.
  Ensure student’s settings are correct:
- Double-check that the student and their parent have also enabled their audio/video permissions for the classroom.
Check Zoom version: If you’re using Zoom, ensure that both you and your student have the most up-to-date version of Zoom installed.
Use the LTB Online Classroom:
- Tutoring with LTB takes place through one of our online classrooms:
  - LTB Zoom: Includes audio/video, screen sharing, and a whiteboard. Both you and your student will need to have Zoom installed. If you’re experiencing any Zoom-specific issues, you can search for tutorials and help information online.
  - LTB Google Meet: Includes audio/video and screen sharing, but lacks a whiteboard. You can also find helpful resources for Google Meet with a simple web search.
    Workarounds: If you continue to face difficulties, here are a couple of options:
- Microphone Issues: If you're having issues with your mic, you can use your phone as a microphone while keeping your computer or laptop for the session.
- Check Internet Speed: Run a speed test on speedtest.net, and if your connection is slow, try restarting your router or moving closer to it.
If nothing works: If you continue to experience issues with either Zoom or Google Meet, you are permitted to use an external classroom. This should be rare and only in emergency. For more information on this, please visit our article: I had a tutoring session using an external platform (like Facetime). How do I log my hours?

We hope these steps help ensure smoother, more productive tutoring sessions. Happy tutoring!