I contacted a student via LTB messaging but they are not responding. What should I do?

Getting in touch with a student can sometimes be challenging. We never know the student/family situation so we ask that you show perseverance and patience in getting in touch with them. If you release a student they are far less likely to get the help they need, so please make every effort to schedule your first session.

If you have messaged your student via the LTB portal for 1-2 days and they are not responding, please be sure to complete the following steps before releasing your student:

  1. Email the student at least twice. 
  2. Text the student on the phone number provided. 
  3. Call the student on the phone number provided (this is often more effective than email/text) 
  4. Wait at least 7 days since your first contact.
  5. If the student is part of a partner organization, contact the coordinator for that organization. 

If you have already done all of the above and still have not been able to contact your student, you should release them following the steps below, and do not add them back to the queue to get connected with a new tutor. Students are notified when you release them, but please send a final message to the family (even though they have been unresponsive) to let them know they have been released and they will need to contact hello@learntobe.org if they'd like to be connected with a new tutor in the future.

  1. Login to your LTB account and click on ‘My Students’ from your dashboard. From there you will see the option to ‘Release Student.’ 

  1. Click “Release Student”.

  1. You will see a list of many options pop up. Select “Student/Family unresponsive to emails” and do NOT add the student back to the queue. That student will be disconnected from you and you can select another student from https://learntobe.org/students.

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