I contacted a student via LTB messaging but they are not responding. What should I do?

Getting in touch with a student can sometimes be challenging. We never know the student/family situation so we ask that you show perseverance and patience in getting in touch with them. However, students/families should also be respectful of your time, so if they are not responding, it's OK to release them and look for another student.

Message your student through your LTB portal or via the text message or email thread you received. These are all connected. If they are not responding, please follow up a few times. If you don't hear back after 1-2 days, you should release the student. Students/families are notified when you release them and they will need to log back into their account if they'd like to be connected with a new tutor in the future.

Once you have done that, please try to find another student, even though trying to connect with this one was frustrating.