What to Do If You Experience Zoom Issues

Update Zoom

First things first, make sure both you and your student have the latest version of Zoom. They make cool updates that could help with any glitches, especially when it comes to screen sharing. To check for updates, follow these steps:

Open the Zoom app on your device.
Click on your profile picture in the top right corner.
Select "Check for Updates" from the dropdown menu.
If an update is available, follow the prompts to install it.

Internet Issues
Sometimes, internet connectivity can cause Zoom issues. Here are a couple of tips that might help:

Restart your routers before the session; this often resolves many issues.
Check your internet speed on speedtest.net to ensure it's sufficient.
Move closer to the Wi-Fi router to improve connection stability.
Ensure your device and relevant apps are updated to the latest versions.

Alternative Platforms

If Zoom continues to act up, don't worry! There are plenty of other platforms you can try for your sessions. Here are some recommended alternatives:

BigBlueButton: A great option with robust features for online learning.
GroupWorld: Another excellent platform designed for educational purposes.
Google Meet: Easy to use and integrates well with other Google services.
FaceTime: Perfect for quick and straightforward video calls, especially if both parties are using Apple devices.
Phone Call: Sometimes, a good old-fashioned phone call can be the simplest solution.

Getting Additional Help

Just know that we've got your back every step of the way. If you have more questions or need further assistance, here's what you can do:

Email Us: Send us an email anytime at hello@learntobe.org.
Slack: If you need quick help, hop over to the General channel on Slack – we're always around to assist.

We hope this helps you have smoother and more productive tutoring sessions. Happy tutoring!