I am no longer able to tutor. Do I need to find a replacement tutor for my student?

If you are no longer able to tutor your student, the first thing to do is to message your student and their family and let them know. Discuss with them whether the student still needs tutoring, and what their tutoring needs are going to be in the near future.

If the student still needs tutoring, the most helpful thing you can do is to search on Slack for another tutor. This will allow you to describe your student and their schedule and tutoring needs, to help another tutor make a good decision about whether their skills, availability, and interests are a good match to the student. Post this in the #find-a-substitute-tutor Slack channel. Here is an example of something you might post: 

"Hi, I have an 8th grade student who needs help with English and math. The family is very engaged and involved in the student's education. They are looking for someone who can work with them 1-2x per week anytime on the weekdays after 3pm PST. Please DM me if you’re interested and I can share more details." 

If you find a replacement tutor on Slack, follow these steps to connect the new tutor to your student:

1. From the Dashboard, start by clicking your student's name. Then under "More Actions" in the upper right corner, select "Connect Student With Another Tutor".  Enter the new tutor's email address (the one they use with LTB), and save.
2. Message the student and their family to let them know the new tutor's name (they should have received a message from LTB as well when you connected them).
3. Ask the new tutor to reach out and connect with the student and the family.
4. Cancel future tutoring sessions you have scheduled with the student (the new tutor will need to schedule their own sessions).
5. Disconnect yourself from the student. From the Dashboard, start by clicking your student's name. Then under "More Actions" in the upper right corner, select "Release Student". Choose the closest reason and submit. **The family will be notified via email and text and will be given the option to be added back to the queue. Please tell them NOT to add themself back to the queue since you will have already connected them with a new tutor.

If you can't find a replacement after 1-2 days on Slack, you should release your student following the steps above. After releasing them, they will receive an email and text message asking if they'd like to be added back to the queue to be connected with a new tutor. If they click yes, they will be able to update their profile with any pertinent information. Once a student profile is in the queue, it shouldn't take more than 2-3 days to be connected with a new tutor.